Blog

  • Knowledge Base

    How to Fix Time Drift Issues on LED Signs Using ViPlex Express

    When your LED sign isn't connected to the internet, it operates on internal settings that can occasionally cause issues, such as time drift. Time drift can be a frustrating problem, especially if your sign is off by several minutes or more by the end of the week. In this post,...
  • Knowledge Base

    Adjust the Time (Clock) of Your LED Sign in ViPlex Express

    To adjust the time on your LED sign using ViPlex Express, first ensure you have an active connection to the display. In this guide, we’ll walk you through accessing the time synchronization settings, adjusting the time, and applying the settings to keep your sign accurate and synchronized. Table of Contents...
  • Knowledge Base

    Setup Viplex- Manage Your Sign On-Site with a Laptop

    Control your LED sign locally using a Windows or macOS laptop/PC. Update and manage content securely and efficiently while you're on-site. Table of Contents 1. Download the Software 2. Connecting Computer to the LED Sign Using the CPE Antenna/Network Bridge A. Using Only the Access Point (Best for Close Proximity)B....
  • Knowledge Base

    New Sign Set Up: Items Needed for a Successful LED Sign Set Up Support Session

    When preparing for a support session for your LED sign, having the right tools and setup ensures a smooth and efficient process. Here’s a checklist of items you’ll need to have on hand before your session to ensure that we can resolve any issues quickly and effectively. Table of Contents...
  • Knowledge Base

    Post Installation: Network and Antenna Setup

    Setup Guide Step 1: Prepare for Setup Step 2: Connect the POE Adapter and Antenna to the PC Step 3: Adjust Network Settings of the New Setup Step 4: Test the Connection Step 5: Access the Antenna Interface Step 6: Configure the Antenna Step 7: Finalize Antenna Setup Step 8:...
  • Knowledge Base

    Setting up Wifi Repeaters and LED Sign Antennas

    Step 1: Prepare for Setup Step 2: Connect the POE Adapter and Antenna to the PC Step 3: Adjust Network Settings of the New Setup Step 4: Test the Connection Step 5: Access the Antenna Interface Step 6: Configure the Antenna Step 7: Finalize Antenna Setup Step 8: Reset IPv4...
  • Knowledge Base

    LED Sign City Knowledge Base: Your Guide to LED Sign Support

    Welcome to the LED Sign City Knowledge Base, your go-to resource for all LED sign support and solutions. Whether you're setting up a new sign, troubleshooting common issues, or looking for guidance on customizing your content, we've got you covered. Explore step-by-step installation guides, software tutorials, repair and maintenance tips,...
  • Knowledge Base

    How to Set Schedules in ViPlex: Step-by-Step Instructions

    In this guide, you’ll learn how to efficiently manage and schedule content for your LED signs using ViPlex. The ability to set schedules allows you to display the right content at the right time, enhancing your advertising impact. Whether it’s for daily specials, seasonal promotions, or specific events, setting up...
  • Knowledge Base

    How to Connect to Your LED Sign Wirelessly with ViPlex Express

    In this guide, we will walk you through the steps to connect to your LED sign wirelessly using ViPlex Express. Follow the instructions below to connect to the internal Wi-Fi broadcasted by the sign. Step 1: Install ViPlex Express Make sure you have ViPlex Express installed on your computer before...
  • Knowledge Base

    How to Change Video Source in ViPlex Express

    One of the most common issues customers report is not seeing content on their screen. This is often due to incorrect video settings. In this tutorial, we’ll show you how to check and adjust the video source for your LED sign using ViPlex Express. Step 1: Connect to Your Sign...
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