LED Sign City Knowledge Base: Your Guide to LED Sign Support

Welcome to the LED Sign City Knowledge Base, your go-to resource for all LED sign support and solutions. Whether you're setting up a new sign, troubleshooting common issues, or looking for guidance on customizing your content, we've got you covered. Explore step-by-step installation guides, software tutorials, repair and maintenance tips, and answers to frequently asked questions. Find the support you need to get the most out of your LED sign, with quick access to quotes, pricing, product information, and technical support. Navigate through categories to solve issues quickly and ensure your sign is performing at its best.

Table of Contents

1. Requesting Quotes and Pricing Information
2. Sign Installation and Setup Guides
3. Troubleshooting Common Sign Issues
4. Managing Content and Ads
5. Software Setup and Platform Support
6. Order Processing and Shipment Tracking
7. Repairs, Maintenance, and Replacements
8. Account Access and Login Help
9. Product Specifications and Customization
10. Consultations and One-on-One Support
11. Dealer and Reseller Signup
12. User Manuals and Documentation
13. Training and Tutorials
14. FAQs

1. Requesting Quotes and Pricing Information

• Request for New Quote
• Saved and Downloaded Quote
• Car Top LED Sign Quote
• Double-sided Sign Quotes
• Shipping and Installation Costs
• Financing Options
• Price Comparisons

2. Sign Installation and Setup Guides

• LED Sign Installation Instructions
• Module Replacement and Power Issues
• Setting Up Antenna and 4G LTE Connection
• Wiring Diagrams and Assembly Guides
• Connecting to XM Player
• Time Synchronization Issues
• Internet Connectivity Setup (Wi-Fi/Cable)
• Cabinet and Frame Installation
• Electrical and Power Supply Issues

3. Troubleshooting Common Sign Issues

• Display Issues (Red Blocks, Pink Discoloration, etc.)
• Connectivity Problems (Wi-Fi, XM Player, Viplex)
• Power Failures
• Panel Alignment and Overlapping Text
• Ad Display Issues (XM Player, Old Ads Reappearing)
• LED Modules Not Displaying Correctly
• Troubleshooting Sign Components (Modules, Cables)

4. Managing Content and Ads

• Uploading Ads (XM Player, ViPlex)
• Ad Design Service
• Schedule and Publish Ads
• Supported File Formats (PowerPoint, Images, etc.)
• Troubleshooting Ad Uploads

5. Software Setup and Platform Support

• Viplex Express Setup and Use
• XM Player Software Setup
• Vnnox Account Setup and Sign Assigning
• Software Downloads and Installation Guides
• Time Drift in Viplex Express
• Player Status and Monitoring

6. Order Processing and Shipment Tracking

• Order Processing and Tracking
• Delivery Delays and Expected Shipping Dates
• Split Shipment Information
• Replacement Part Orders and Updates
• ETA for Modules and Power Supplies

7. Repairs, Maintenance, and Replacements

• Module Replacement Support
• Electrical Repairs
• Sign Malfunctions After Schedule Updates
• Power Cable Replacement
• Troubleshooting Power Supply Issues
• General Repair Requests

8. Account Access and Login Help

• Password Reset for Viplex and Sign Accounts
• Access to ViPlex and Vnnox Accounts
• Managing User Accounts for Software Platforms

9. Product Specifications and Customization

• LED Sign Sizes and Customization Options
• Warranty Information and Extensions
• Product Specifications (Brightness, Durability, etc.)
• Legal Requirements for Sign Installations (e.g., trailers)

10. Consultations and One-on-One Support

• Requesting One-on-One Tech Support
• Support for Specific Projects (Schools, Businesses)
• Consultation for Custom Sign Design
• Scheduled Support Sessions (Remote)

11. Dealer and Reseller Signup

• Dealer Sign-Up Requests
• Reseller Information and Partnerships
• International Orders (Ireland, UK, etc.)

12. User Manuals and Documentation (New)

• Central repository for downloadable user manuals
• Assembly guides and video tutorials for setup

13. Training and Tutorials (New)

• Step-by-step video guides for installation and ad management
• How-to tutorials on using different platforms (XM Player, Viplex, etc.)

14. FAQs (New)

• General FAQs about LED signs (lifespan, maintenance, etc.)
• Common troubleshooting steps for new users
• Answers to basic questions about quotes, shipping, and installation

How to Use Tags for Categorizing Articles

1. Identify the Core Topics of Each Article:

   • Review the content of each article and identify its main subject (e.g., installation, troubleshooting, pricing, etc.).
   • Focus on the most relevant aspects of the article that a customer would search for.

2. Apply Specific Tags Based on the Article’s Content:

   • Choose the tags that align with the content of the article. For example:
     • Installation articles: Use tags like installation guide, setup, wiring diagrams, power supply.
     • Troubleshooting articles: Use tags like troubleshooting, display issues, connectivity, power failure.

3. Use Multiple Tags to Cover All Relevant Areas:

   • It’s essential to apply multiple relevant tags to each article to ensure it appears under different searches.
   • Example: For an article about replacing LED modules and checking power supply issues, you can use:
     module replacement, power supply issues, repairs, LED module.

4. Ensure Consistency Across Similar Articles:

   • For consistency, apply the same set of tags to articles covering similar topics. For example:
     • If several articles cover pricing, use the tags quotes, pricing, and shipping cost on each related article.

5. Avoid Over-tagging:

   • Only apply tags that are truly relevant to the article. Over-tagging can make it harder for customers to find specific articles.
   • Stick to 3-5 tags per article for the best categorization.

6. Use Tagging for Specific Searches:

   • Tags should be applied based on what a customer would typically search for. For example, if someone is searching for help with uploading ads, use tags like content management, ad upload issues, XM player.

7. Test Your Tags by Searching:

   • After applying tags, test the search functionality to ensure articles show up under the relevant tags. This will help confirm that customers can easily find the content they're looking for.

Example:

• Article Title: "How to Replace LED Modules on Your Sign"

  • Relevant Tags: module replacement, LED sign repair, troubleshooting, power supply

• Article Title: "Setting Up ViPlex Express for Content Management"

  • Relevant Tags: Viplex, software setup, content management, ad upload

Here are the recommended tags for each section to ensure articles are categorized correctly in your knowledge base:

1. Requesting Quotes and Pricing Information

Tags: quotes, pricing, shipping cost, installation cost, financing, price comparison, custom sign quotes

2. Sign Installation and Setup Guides

Tags: installation guide, setup, wiring diagrams, assembly, antenna setup, XM player setup, Viplex setup, 4G connection, power supply

3. Troubleshooting Common Sign Issues

Tags: troubleshooting, display issues, connectivity, power failure, LED module issues, red block, pink discoloration, overlapping text, panel alignment

4. Managing Content and Ads

Tags: content management, ad design, ad scheduling, XM player, Viplex, file formats, ad upload issues, PowerPoint, video ads

5. Software Setup and Platform Support

Tags: software setup, Viplex, XM player, Vnnox, software download, player status, time sync, platform support, manual IP setup

6. Order Processing and Shipment Tracking

Tags: order status, shipment tracking, delivery delays, part replacements, order processing, shipping, replacement ETA, order updates

7. Repairs, Maintenance, and Replacements

Tags: repairs, maintenance, module replacement, power cable, electrical repairs, sign malfunction, power supply issues, replacement parts

8. Account Access and Login Help

Tags: account access, login issues, password reset, Viplex account, Vnnox account, account management

9. Product Specifications and Customization

Tags: product specs, sign customization, warranty, LED sign size, brightness, durability, customization options, legal requirements

10. Consultations and One-on-One Support

Tags: tech support, consultation, custom sign design, one-on-one support, support sessions, project support

11. Dealer and Reseller Signup

Tags: dealer signup, reseller signup, dealer partnerships, international orders, reseller information

12. User Manuals and Documentation

Tags: user manual, assembly guide, installation manual, video tutorials, product documentation

13. Training and Tutorials

Tags: training, tutorials, step-by-step guides, XM player tutorial, Viplex tutorial, platform training, how-to videos

14. FAQs

Tags: FAQs, common questions, troubleshooting FAQ, pricing FAQ, installation FAQ, ad management FAQ

Phase 1: Week 1-2 | Tagging Existing Articles (Live Portal)

Goal: Properly categorize and tag all existing articles while keeping the portal live for customers.

• Week 1:

  • Start tagging articles in batches (group by category) to ensure users can still find content as you work.
  • Announce the tagging process on the knowledge base (e.g., a banner or update note).
  • Make search functionality available for tagged articles right away.

• Week 2:

  • Complete tagging of all articles while ensuring minimal disruption to live users.
  • Continuously test search functionality with the new tags and make updates as needed.

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Phase 2: Week 3-5 | Create Videos and Tutorials for Key Articles (Live Portal)

Goal: Develop visual aids while keeping the portal functional and useful to customers.

• Week 3:

  • Begin video production for the most critical articles first (installation, setup, troubleshooting).
  • Upload videos progressively, adding them directly to the live articles.
  • Communicate ongoing updates to customers via the knowledge base (e.g., "New video tutorials coming soon").

• Week 4:

  • Continue video creation and gradually embed into articles.
  • Ensure each article with a video is marked as updated so users know new content has been added.

• Week 5:

  • Finalize video production for top-priority articles.
  • Ensure all embedded videos are optimized for both desktop and mobile users.

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Phase 3: Week 6-8 | Enhance Search and Navigation Features (Live Portal)

Goal: Improve search functionality and user experience while ensuring ongoing access to the knowledge base.

• Week 6:

  • Implement and test autocomplete features on the live portal.
  • Introduce a "Most Popular" section for users to easily find the most viewed articles.

• Week 7:

  • Optimize the entire portal for mobile access, checking that videos, PDFs, and articles load seamlessly on mobile devices.
  • Update users with a live progress bar or notification about new mobile optimizations.

• Week 8:

  • Create quick navigation buttons or links within articles for easier browsing.
  • Conduct usability tests and gather feedback through a live feedback form to identify areas for improvement.

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Phase 4: Week 9-11 | Interactive Troubleshooting & Guided Flows (Live Portal)

Goal: Add interactive troubleshooting features while keeping the portal live and functional.

• Week 9:

  • Begin with basic troubleshooting flows for the most common issues (e.g., connectivity, power supply).
  • Release these flows in phases, marking them as "New" in the articles.

• Week 10:

  • Develop decision trees for more complex issues.
  • Ensure users can easily find and navigate these interactive tools by providing a dedicated section.

• Week 11:

  • Test the troubleshooting tools with real user scenarios and make adjustments based on feedback.
  • Regularly update users about new troubleshooting tools being added.

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Phase 5: Week 12-13 | User Feedback and Improvements (Live Portal)

Goal: Implement feedback collection while keeping the portal live and responsive.

• Week 12:

  • Roll out a feedback system across all articles, allowing users to rate the helpfulness of each article.
  • Announce the feedback feature to users and encourage them to provide suggestions or report issues.

• Week 13:

  • Review feedback and start making improvements based on user suggestions.
  • Update the most frequently reported articles or issues first and mark them as updated.

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Phase 6: Week 14-15 | Final Optimizations and Maintenance (Live Portal)

Goal: Finalize the knowledge base while keeping it functional and easy to update.

• Week 14:

  • Review all user manuals, quick guides, and FAQs to ensure they are up-to-date.
  • Regularly inform users about final optimizations and improvements via announcements on the portal.

• Week 15:

  • Set up an ongoing maintenance system for monthly updates and ensure the team is trained to keep the knowledge base fresh.
  • Keep users informed about future updates through email notifications or banners on the portal.

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Continuous Customer Communication (Throughout 90 Days)

• Ongoing: Since the knowledge base is live, provide continuous updates to users as new features, tutorials, or fixes are added. Use banners, pop-ups, or notifications to keep users informed without disrupting their experience.