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  • Knowledge Base

    Troubleshooting Partial Pixelation and Display Bleeding in LED Signs

    Introduction  Partial display issues on LED signs can be frustrating, especially when one section is working properly while other segments remain blank. Understanding what might be causing this can help you troubleshoot effectively and get your sign functioning as expected. This guide walks you through diagnosing and resolving issues when...
    Troubleshooting Partial Pixelation and Display Bleeding in LED Signs
  • Knowledge Base

    Troubleshooting LED Sign Blackout and Network Issues: Why LED Signs Stop Playing Messages

    Table of Contents LED Sign Blackout: Check the Access Point (AP) Network HDMI Reversion: Ensuring Proper Video Source Settings Brightness Sensor Issue: Adjusting Brightness Levels Additional Support 1. LED Sign Blackout: Check the Access Point (AP) Network When your LED sign screen goes black, the first step is to verify...
  • Knowledge Base

    Troubleshooting Connection Issues with TP Link Access Point

    During a support session, Shane from LED Sign City assisted Tony in diagnosing a communication issue between a TP Link access point and an LED sign. The antennas connected to the sign were not displaying any lights, suggesting a power or connection problem. Before proceeding with troubleshooting, it was essential...
  • Knowledge Base

    Troubleshooting LED Sign Display Outage

    Table of Contents Checklist: Before You Begin Troubleshooting Troubleshooting Steps: Display Issue Quiz: Troubleshooting LED Sign Display Outage 1. Checklist: Before You Begin Troubleshooting Before you begin troubleshooting, confirm the following details to ensure a thorough understanding of the customer’s setup: Controller Type: Verify if the sign uses an internal...
  • Knowledge Base

    Novastar TB2: How to Connect and Use the HDMI Port

    Table of Contents Step 1: Connect the HDMI Device Step 2: Log into the Player Step 3: Verify Connection Status Step 4: Access Terminal Control Step 5: Set the Video Source Step 6: Configure the Display Settings Step 7: Adjust the Output Position (Optional) Step 8: Finalize and Display Content...
  • Knowledge Base

    Troubleshooting Wireless Connection for LED Signs Using TP-Link CPE 210/510

    In this video, I'll guide you through troubleshooting the wireless connection for your LED sign, specifically if you're using the TP-Link CPE 210 or CPE 510 models. We'll cover an overview of the antenna, how to check if it's working correctly, and steps to resolve common connection issues.  1. Understanding...
  • Knowledge Base

    Upgrade Your Sign with the New TB2 4G LED Control Card Unlock features such as 4G data, built-in wireless connection, and remote access.

    The TB2 4G controller is an excellent option for upgrading older LED signs, providing more modern features such as remote access and live weather input. This upgrade brings significant improvements in functionality and convenience, making it a valuable addition for enhancing your LED sign's capabilities     How to Add...
  • Knowledge Base

    TB2 4G Control Card FAQs: How Does it Upgrade the LED Sign?

    Whether your sign already has this card installed or you're considering upgrading an older sign, the TB2 4G Control Card: has the ability to make your LED sign smarter. It offers features like 4G access and built-in Wi-Fi, making your sign more modern and efficient. Here's a detailed look at the...
  • Knowledge Base

    Connecting to WiFi and 4G Networks with the LED-OK Express for Y Series Controllers by XIXUN

    This guide provides detailed instructions for setting up WiFi and 4G internet connections on Y Series controllers from XIXUN using the LED-OK Express platform. Whether you're configuring your controller for the first time or troubleshooting an existing setup, this comprehensive guide covers everything you need to know to connect your...
  • Knowledge Base

    Troubleshooting Flickering Signs: A Comprehensive Guide to Identifying and Resolving Issues

    Flickering is often indicative of problems within the internal systems, such as a failed controller or a broken connection between components. 
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