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  • Knowledge Base

    Troubleshooting Power Issues with Your Antenna and POE Adapter

    Table of Contents Introduction Tools Needed Detailed Troubleshooting Guide Quick Troubleshooting Steps Ordering Replacement Parts Conclusion Frequently Asked Questions Introduction Power issues with an antenna can disrupt your sign’s performance. This guide provides a detailed process for troubleshooting, along with quick steps for easy reference. Tools Needed Hex key or...
  • Knowledge Base

    How to Program and Troubleshoot Your TP Link Antenna for LED Signs

    Setting up your TP Link antenna correctly is crucial for establishing a stable communication link between your computer and your LED sign. This guide will walk you through the steps. Table of Contents Understanding Your Connection Type Setting Up the TP Link Antennas Checking Antenna Lights Programming the TP Link...
  • Knowledge Base

    How to Connect the TB2 to Wi-Fi without Using a CPE Antenna

    If your sign is close to an internet source—such as inside a building or mounted on a nearby wall—connecting it directly to Wi-Fi offers a streamlined, clutter-free setup. This approach eliminates the need for an external CPE antenna, making it ideal for locations where a clean, professional presentation is a...
  • Knowledge Base

    Setup Viplex- Manage Your Sign On-Site with a Laptop

    Control your LED sign locally using a Windows or macOS laptop/PC. Update and manage content securely and efficiently while you're on-site. Table of Content 1. Download the Software 2. Connecting Computer to the LED Sign Using the CPE Antenna/Network Bridge A. Using Only the Access Point (Best for Close Proximity)B....
  • Knowledge Base

    New Sign Set Up: Items Needed for a Successful LED Sign Set Up Support Session

    When preparing for a support session for your LED sign, having the right tools and setup ensures a smooth and efficient process. Here’s a checklist of items you’ll need to have on hand before your session to ensure that we can resolve any issues quickly and effectively. Table of Contents...
  • Knowledge Base

    Post Installation: Network and Antenna Setup

    Setup Guide Step 1: Prepare for Setup Step 2: Connect the POE Adapter and Antenna to the PC Step 3: Adjust Network Settings of the New Setup Step 4: Test the Connection Step 5: Access the Antenna Interface Step 6: Configure the Antenna Step 7: Finalize Antenna Setup Step 8:...
  • Knowledge Base

    Setting up Wifi Repeaters and LED Sign Antennas

    Step 1: Prepare for Setup Step 2: Connect the POE Adapter and Antenna to the PC Step 3: Adjust Network Settings of the New Setup Step 4: Test the Connection Step 5: Access the Antenna Interface Step 6: Configure the Antenna Step 7: Finalize Antenna Setup Step 8: Reset IPv4...
  • Knowledge Base

    LED Sign City Knowledge Base: Your Guide to LED Sign Support

    Welcome to the LED Sign City Knowledge Base, your go-to resource for all LED sign support and solutions. Whether you're setting up a new sign, troubleshooting common issues, or looking for guidance on customizing your content, we've got you covered. Explore step-by-step installation guides, software tutorials, repair and maintenance tips,...
  • Knowledge Base

    Troubleshooting LED Sign Display Outage

    Table of Contents Checklist: Before You Begin Troubleshooting Troubleshooting Steps: Display Issue Quiz: Troubleshooting LED Sign Display Outage 1. Checklist: Before You Begin Troubleshooting Before you begin troubleshooting, confirm the following details to ensure a thorough understanding of the customer’s setup: Controller Type: Verify if the sign uses an internal...
  • Knowledge Base

    How to Connect to Your LED Sign Wirelessly with ViPlex Express

    In this guide, we will walk you through the steps to connect to your LED sign wirelessly using ViPlex Express. Follow the instructions below to connect to the internal Wi-Fi broadcasted by the sign. Step 1: Install ViPlex Express Make sure you have ViPlex Express installed on your computer before...
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