Blog

  • Knowledge Base

    Cloud Software for LED Sign: How to Sign in to Your Account

    Unlock the full potential of your LED sign! This guide will walk you through a smooth login process, empowering you to manage your sign wirelessly – all from the comfort of your laptop or mobile device using VNNOX. Ready to take control? Here's what you'll need: Your laptop or mobile...
  • Knowledge Base

    LED OK: How to Update Your Firmware to Access TaxiAPP Cloud Server

    Table of Contents What is TaxiAPP? Why Update the Firmware for TaxiAPP? Steps to Update TaxiAPP Firmware Important Note: Image Limitations Based on Firmware Download Section Important Disclosure Before attempting the firmware update, please watch the instructional video and read through these instructions carefully. Be sure to check for any...
  • Knowledge Base

    LED Sign City Knowledge Base: Your Guide to LED Sign Support

    Welcome to the LED Sign City Knowledge Base, your go-to resource for all LED sign support and solutions. Whether you're setting up a new sign, troubleshooting common issues, or looking for guidance on customizing your content, we've got you covered. Explore step-by-step installation guides, software tutorials, repair and maintenance tips,...
  • Knowledge Base

    Troubleshooting Connection Issues with TP Link Access Point

    During a support session, Shane from LED Sign City assisted Tony in diagnosing a communication issue between a TP Link access point and an LED sign. The antennas connected to the sign were not displaying any lights, suggesting a power or connection problem. Before proceeding with troubleshooting, it was essential...
  • Knowledge Base

    Troubleshooting LED Sign Display Outage

    Table of Contents Checklist: Before You Begin Troubleshooting Troubleshooting Steps: Display Issue Quiz: Troubleshooting LED Sign Display Outage 1. Checklist: Before You Begin Troubleshooting Before you begin troubleshooting, confirm the following details to ensure a thorough understanding of the customer’s setup: Controller Type: Verify if the sign uses an internal...
  • Knowledge Base

    Installing XM Player on Windows (Newer than Windows 7)

    Prompt 1Prompt 2 When installing XM Player on newer versions of Windows (beyond Windows 7), you may run into issues related to the .NET Framework 2.0, which is required by XM Player but not always pre-installed. Follow these steps to proceed: Prompt 1 You'll be asked if you want to...
  • Knowledge Base

    How to Set Schedules in ViPlex: Step-by-Step Instructions

    In this guide, you’ll learn how to efficiently manage and schedule content for your LED signs using ViPlex. The ability to set schedules allows you to display the right content at the right time, enhancing your advertising impact. Whether it’s for daily specials, seasonal promotions, or specific events, setting up...
  • Knowledge Base

    How to Connect to Your LED Sign Wirelessly with ViPlex Express

    In this guide, we will walk you through the steps to connect to your LED sign wirelessly using ViPlex Express. Follow the instructions below to connect to the internal Wi-Fi broadcasted by the sign. Step 1: Install ViPlex Express Make sure you have ViPlex Express installed on your computer before...
  • Knowledge Base

    How to Change Video Source in ViPlex Express

    One of the most common issues customers report is not seeing content on their screen. This is often due to incorrect video settings. In this tutorial, we’ll show you how to check and adjust the video source for your LED sign using ViPlex Express. Step 1: Connect to Your Sign...
  • Knowledge Base

    How Non-Profit Organizations Can Choose the Right LED Sign for Their Needs

    Shopping for an LED sign as a non-profit organization can feel like a daunting task, especially when you’re balancing budget constraints and the need to create a lasting impact in your community. Whether you’re looking for a sign to communicate messages to your supporters, promote upcoming events, or simply display...
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