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New Sign Set Up: Items Needed for a Successful LED Sign Set Up Support Session
When preparing for a support session for your LED sign, having the right tools and setup ensures a smooth and efficient process. Here’s a checklist of items you’ll need to have on hand before your session to ensure that we can resolve any issues quickly and effectively. Table of Contents... -
Post Installation: Network and Antenna Setup
Setup Guide Step 1: Prepare for Setup Step 2: Connect the POE Adapter and Antenna to the PC Step 3: Adjust Network Settings of the New Setup Step 4: Test the Connection Step 5: Access the Antenna Interface Step 6: Configure the Antenna Step 7: Finalize Antenna Setup Step 8:... -
Setting up Wifi Repeaters and LED Sign Antennas
Step 1: Prepare for Setup Step 2: Connect the POE Adapter and Antenna to the PC Step 3: Adjust Network Settings of the New Setup Step 4: Test the Connection Step 5: Access the Antenna Interface Step 6: Configure the Antenna Step 7: Finalize Antenna Setup Step 8: Reset IPv4... -
LED Sign City Knowledge Base: Your Guide to LED Sign Support
Welcome to the LED Sign City Knowledge Base, your go-to resource for all LED sign support and solutions. Whether you're setting up a new sign, troubleshooting common issues, or looking for guidance on customizing your content, we've got you covered. Explore step-by-step installation guides, software tutorials, repair and maintenance tips,... -
Troubleshooting LED Sign Display Outage
Table of Contents Checklist: Before You Begin Troubleshooting Troubleshooting Steps: Display Issue Quiz: Troubleshooting LED Sign Display Outage 1. Checklist: Before You Begin Troubleshooting Before you begin troubleshooting, confirm the following details to ensure a thorough understanding of the customer’s setup: Controller Type: Verify if the sign uses an internal... -
How to Connect to Your LED Sign Wirelessly with ViPlex Express
In this guide, we will walk you through the steps to connect to your LED sign wirelessly using ViPlex Express. Follow the instructions below to connect to the internal Wi-Fi broadcasted by the sign. Step 1: Install ViPlex Express Make sure you have ViPlex Express installed on your computer before... -
How to Change Video Source in ViPlex Express
One of the most common issues customers report is not seeing content on their screen. This is often due to incorrect video settings. In this tutorial, we’ll show you how to check and adjust the video source for your LED sign using ViPlex Express. Step 1: Connect to Your Sign... -
Case Study: Troubleshooting LED Sign Connectivity with XM Player and Wi-Fi Extenders
At LED Sign City, our goal is to ensure seamless operation of all signs, even when technical issues arise. Recently, we assisted a customer using XM Player and Wi-Fi extenders who encountered a problem when trying to send a program to their LED sign. The issue stemmed from a reset... -
Installing your LED Sign: Step-by-Step Guide for Installing Your LED Sign
If you're preparing to install your new LED sign, you're likely eager to get everything set up and running smoothly. Here's a practical guide to help you through the process, based on a recent conversation between a customer and a support representative. Whether you're a seasoned installer or doing this... -
Case Study: Connecting an LED Sign to the Internet and Publishing Content
Objective: This guide provides a detailed approach to helping customers program their antenna, verify network settings, and connect and publish content to an LED sign using VNNOX. This case is based on a recent successful support call. Background: Miss Deanna needed to bring her LED sign online, located at a...