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Table of Contents Overview What You’ll Need Quick Note on Default vs. Custom IPs Setup Types (Preview) Identify Your Setup Reset Procedure Connection & IP Reassignment Troubleshooting Wrap-Up Appendix: Images 1. Overview This guide explains how to reset the network settings on the XM Player Control Card (ASYNCH11). Resetting the...

Controlling your LED sign remotely is one of the best features of owning a digital sign. To make that happen, your sign needs to connect to the internet. In this guide, we’ll walk you through the steps to program your antenna as a repeater, so it can share your Wi-Fi connection...

This guide explains how to identify and replace the power supply in your LED taxi cab sign. It includes key safety steps and optional diagnostic testing for experienced users. Tools and Materials Phillips-head screwdriver S2 TA (Triangle) screwdriver bit – for tamper-resistant screws on the housing Multimeter (optional) Protective gloves...

If you're having trouble accessing your Taurus player—especially if the default login credentials no longer work—there’s a good chance the password was changed at some point and is now forgotten. Here’s a step-by-step guide to help you reset your player and restore access. The Problem A common issue customers experience...

Installing a Wi-Fi antenna for your LED sign ensures reliable connectivity for software like Viplex Express, Viplex Handy, or VNNOX (post-2021 signs). Proper installation involves mounting the antenna, connecting cables, verifying functionality, and weatherproofing. Below are step-by-step instructions for customers to install the antenna, with technical guidance for support staff...

To connect your LED sign to software like XM Player (pre-2021 signs) or Viplex Express/Handy (post-2021 signs), including cloud-based control with VNNOX for post-2021 signs, you need to ensure the correct IP address is set for your sign and device. The appropriate IP address depends on whether you're connecting directly,...

If your LED sign is not connecting to Viplex Express, the issue is often related to Wi-Fi network problems, incorrect software settings, or hardware issues like a faulty antenna. This applies to signs purchased after 2021, which use Viplex Express or Viplex Handy. Below are step-by-step troubleshooting instructions for customers...

Power or controller issues can cause your LED sign to be non-operational, turn off randomly, or show blackouts. These problems may stem from a failing power supply or a faulty controller card. Below are step-by-step troubleshooting instructions for customers to diagnose and resolve these issues, with technical guidance for support...

Random shutdowns or blackouts on your LED sign can be caused by loose or damaged cables, a failing power supply, a malfunctioning video card, or a faulty controller card. Below are step-by-step troubleshooting instructions for customers to identify and resolve the issue, with technical guidance for support staff to assist...

If your LED sign is completely non-operational (e.g., no display, no lights, or no response), the issue could stem from power supply failures, controller problems, or software connectivity issues. Below are step-by-step troubleshooting instructions for customers to diagnose and resolve the problem, with technical guidance for support staff to assist...

If your LED sign’s software (e.g., XM Player, Viplex Express, or Viplex Handy) is not working or connecting, the most common cause is a lack of connection between your device and the sign. Below are step-by-step troubleshooting instructions for customers to resolve the issue, with additional guidance for support staff...

The default password for accessing your LED sign’s settings depends on the software used, determined by the sign’s purchase date (pre-2021 signs use XM Player, post-2021 signs use Viplex Express or Viplex Handy). Below are instructions for customers to access settings with the correct password and connection guidance, including specific...

To control your LED sign, you need to download and install the appropriate software based on your sign’s model and purchase date. Below are step-by-step instructions for customers to download and install the correct software, with additional guidance for support staff to assist with troubleshooting and setup. Customer Instructions: For...

This self-help page on the LED Sign City Solutions Hub provides troubleshooting guides for common issues that can occur with LED signs. 1. LED Module Issues (224 tickets, ~12.4% of tickets sampled) Why are parts of my sign not lighting up or showing dead pixels? How do I replace a...

To get replacement modules shipped to you for your LED sign, follow these steps to order new modules or request an exchange for defective ones. This process applies after you’ve identified that a module needs replacement (e.g., due to dead pixels or other failures). Below are clear instructions for customers,...

Replacing a failed LED module on your LED sign is a straightforward, plug-and-play process that can resolve issues like dead pixels or non-lit sections. The process varies slightly depending on whether your sign is a pre-2019 model or a post-2019 model (including those using the XIGNZ platform). Below are step-by-step...

Several factors can cause parts of your LED sign to not light up or display dead pixels, resulting in black spots or distorted images. Below are the common causes and steps to troubleshoot them for customers, with additional technical guidance for support staff. Customer Troubleshooting Steps: Dead Pixel or Module...