What is the correct IP address for connectivity?

To connect your LED sign to software like XM Player (pre-2021 signs) or Viplex Express/Handy (post-2021 signs), including cloud-based control with VNNOX for post-2021 signs, you need to ensure the correct IP address is set for your sign and device. The appropriate IP address depends on whether you're connecting directly, integrating into a network, or using VNNOX with an internet connection or repeater setup. Below are step-by-step instructions for customers to identify and set the correct IP address, with technical guidance for support staff to assist with troubleshooting and configuration.

Customer Instructions:

For Signs Purchased Prior to 2021 (Using XM Player):

• Default IP Address for Direct Connection:
  • The sign’s default IP address is 192.168.1.128.
  • Set your PC’s IP address to 192.168.1.127 to connect directly:
    1. On a Windows PC, go to Network Settings, find your network adapter (Ethernet or Wi-Fi), and manually set the IP address to 192.168.1.127 with a subnet mask of 255.255.255.0.
    2. Open XM Player (download at https://workdrive.ledsigncity.com/external/62a79452e0940cacb1965189b3d6960e4f3114bb7ff03b1c98306f861cb356ea/download), go to Control > Search, and check if the sign is detected. A prompt will confirm if one or more players are found.
• Network Connection:
  • To connect the sign to your network, change the sign’s IP address to match your network’s IP range:
    1. Find your network’s IP range:
       • Open the Start menu, type CMD to open Command Prompt, and enter ipconfig. Note your router’s gateway (e.g., 192.168.0.1).
    2. Choose an IP address for the sign within the same range (e.g., 192.168.0.128).
    3. In XM Player, go to Control (D) > Modify IP Address, enter the technical section password 168, and update the sign’s IP address. Follow the setup guide at [insert XM Player setup link].
• Access Point and Client (Two Antennas):
  • If using an access point and client (one antenna on the sign, one on the PC), ensure the equipment’s IP settings match your network. Find configuration instructions for:
    • TP-Link: [insert TP-Link link]
    • KuWFi/LED Sign City: [insert KuWFi link]
• Next Steps:
  • If the sign isn’t detected, restart your PC and sign, then retry. Submit a support ticket at https://ledsigncity.com/pages/submit-a-ticket if issues persist.

For Signs Purchased After 2021 (Using Viplex Express, Viplex Handy, or VNNOX):

• Wi-Fi Connection (Default Setup for Viplex Express/Handy):
  • Viplex Express/Handy connects to the sign’s Wi-Fi network (AP#######) without requiring a specific IP address for initial setup.
  • Connect your PC or mobile device to the AP####### network using the Wi-Fi password 12345678 or SN2008@+.
  • Open Viplex Express (download at https://ledsigncity.com/blogs/knowledge-base/step-2-choose-your-led-sign-software) or Viplex Handy, search for the player, and connect using the login password (123456 or SN2008@+).
• VNNOX Cloud Control (Post-2021 Signs):
  • To use VNNOX for cloud-based control, the sign must be connected to the internet either directly or via a programmed antenna repeater:
    1. Direct Internet Connection:
       • Connect the sign to your network using an Ethernet cable or Wi-Fi.
       • Find your network’s IP range using ipconfig in Command Prompt (e.g., gateway 192.168.0.1).
       • Use Nova LCT (download at https://workdrive.ledsigncity.com/external/a3e75c46ffa8ebb7769e8c9105396073e0523bb76c24b188dacf2ed8157ffa43/download) to set the sign’s IP address to a compatible range (e.g., 192.168.0.128). Follow the configuration guide at [insert Nova LCT guide link].
       • Access VNNOX at [insert VNNOX link], log in, and add your sign using its serial number.
    2. Repeater Setup:
       • Program the sign’s antenna as a repeater to connect to your internet wirelessly.
       • Follow the instructions at https://ledsigncity.com/blogs/new-stories/how-to-program-the-repeater-version-2-draft to configure the antenna’s IP settings to match your network.
       • Once configured, use Nova LCT to set the sign’s IP address (e.g., 192.168.0.128) and connect to VNNOX.
• Next Steps:
  • If connection fails, restart your device and sign, then retry. Submit a support ticket at https://ledsigncity.com/pages/submit-a-ticket if issues persist.

Support Staff Technical Guidance:

• Initial Diagnostics:
  • Confirm the sign’s model and software (XM Player for pre-2021, Viplex Express/Handy or VNNOX for post-2021) using the customer’s serial number or order history.
  • Verify the customer has attempted the correct IP settings or Wi-Fi connection.
• XM Player Troubleshooting:
  • For direct connection, ensure the PC’s IP is 192.168.1.127 and the sign’s IP is 192.168.1.128. Test with ping 192.168.1.128 in Command Prompt.
  • For network integration, confirm the sign’s IP (e.g., 192.168.0.128) matches the router’s range (via ipconfig). Guide IP changes in Control (D) > Modify IP Address (password: 168).
  • Check network cables, drivers, or access point/client settings (TP-Link, KuWFi). Provide model-specific guides if needed.
• Viplex Express/Handy Troubleshooting:
  • Verify connection to the AP####### network with Wi-Fi password 12345678 or SN2008@+. If not visible, reset the Wi-Fi module (instructions at [insert reset link]).
  • Confirm Viplex login password (123456 or SN2008@+). Reset via Nova LCT if needed.
  • Check antenna activity lights and replace faulty units via https://ledsigncity.com/pages/repair-request-form.
• VNNOX Troubleshooting:
  • For direct internet connection, ensure the sign’s IP is set correctly using Nova LCT. Verify Ethernet/Wi-Fi connectivity to the router.
  • For repeater setup, confirm the antenna is programmed per https://ledsigncity.com/blogs/new-stories/how-to-program-the-repeater-version-2-draft. Assist with IP configuration if errors occur.
  • Check VNNOX account status and serial number linking. Resolve cloud server issues if reported.
• Error Handling:
  • Analyze screenshots from support tickets for errors (e.g., “No device found” for IP mismatch, “Connection timeout” for network issues). Provide targeted solutions.
• Escalation:
  • Offer remote assistance via screen sharing for IP or repeater configuration.
  • Escalate to a technician for hardware issues (e.g., Wi-Fi module, controller) with the customer’s serial number and ticket details.
• Documentation: Log IP and connectivity issues to track trends (e.g., misconfigured IPs). Update FAQs with solutions.

Additional Notes:

• If unsure about your sign’s configuration, visit our parts locator at [insert parts locator link] or support desk at https://ledsigncity.com/pages/submit-a-ticket.
• Ensure your device meets software requirements at [insert system requirements link].
• For urgent help, email info@ledsigncity.com or call 866-343-4011 (Monday-Friday, 9 AM-6 PM EST).

Today’s date and time: 10:37 PM CDT, Monday, May 26, 2025.