What is the default password for accessing sign settings?

The default password for accessing your LED sign’s settings depends on the software used, determined by the sign’s purchase date (pre-2021 signs use XM Player, post-2021 signs use Viplex Express or Viplex Handy). Below are instructions for customers to access settings with the correct password and connection guidance, including specific steps for setting the IP address in XM Player. Technical details for support staff are provided to assist with troubleshooting and setup.

Customer Instructions:

For Signs Purchased Prior to 2021 (Using XM Player):

• Default Password: No password is required to create or upload content using XM Player. To access the technical section of the software (e.g., for modifying IP address or advanced settings), the default password is 168.
  • Caution: Only access the technical section if you are familiar with programming, as incorrect changes can affect sign performance.
• Connecting to Your Sign:
  1. Direct Connection:
     • XM Player connects directly over the network. The sign’s default IP address is 192.168.1.128.
     • Change your PC’s IP address to 192.168.1.127:
       • On a Windows PC, go to Network Settings, find your network adapter, and set the IP address manually.
       • Open XM Player, go to Control > Search. If successful, a prompt will confirm one or more players are found, depending on the number of screens connected.
  2. Network Connection:
     • To connect the sign to your network, change the sign’s IP address to match your network’s IP range.
     • Find your network’s IP range:
       • Open the Start menu, type CMD to open Command Prompt, and enter ipconfig. Note your router’s gateway (e.g., 192.168.0.1).
       • Set the sign’s IP address to a similar range (e.g., 192.168.0.128) using XM Player’s technical section:
         • Open XM Player, go to Control (D) > Modify IP Address.
         • Enter the password 168 to access the technical settings.
         • Update the IP address to match your network range (e.g., 192.168.0.128).
         • Follow the detailed setup guide at [insert XM Player setup link] for additional instructions.
  3. Access Point and Client (Two Antennas):
     • If using an access point and client (one antenna on the sign, one on the PC), update the equipment settings to match your network.
     • Find instructions for your equipment at:
       • TP-Link: [insert TP-Link link]
       • KuWFi/LED Sign City: [insert KuWFi link]
• Next Steps: Once connected, use XM Player to manage settings or content. Refer to the user guide at [insert XM Player guide link].

For Signs Purchased After 2021 (Using Viplex Express or Viplex Handy):

• Default Password: The default passwords for Viplex Express (Windows) and Viplex Handy (mobile app) are 123456 or SN2008@+.
• Connecting to Your Sign:
  1. Wi-Fi Connection:
     • Connect your device (PC or mobile) to the sign’s Wi-Fi network, named AP####### (where ####### is a unique number).
     • Enter the Wi-Fi password provided in your sign’s manual (check at [insert manual link]).
     • Open Viplex Express or Viplex Handy, search for the player, and click Connect.
     • Enter the default password (123456 or SN2008@+) to access settings.
  2. Repeater Setup (Optional):
     • To wirelessly connect the sign to your internet, program the antenna as a repeater.
     • Follow the instructions at [insert antenna programming link].
• Next Steps: Use Viplex Express or Viplex Handy to configure settings or upload content. Find tutorials at [insert Viplex guide link].

Support Staff Technical Guidance:

• Password Verification:
  • For XM Player: Confirm the customer is using 168 for the technical section. Warn against unauthorized changes and provide a guide at [insert technical guide link].
  • For Viplex Express/Handy: Verify 123456 or SN2008@+. If neither works, check for custom passwords or reset via Nova LCT (instructions at [insert Nova LCT link]).
• IP Address Setup (XM Player):
  • Guide customers to Control (D) > Modify IP Address in XM Player, using password 168.
  • Ensure the new IP (e.g., 192.168.0.128) is within the network’s range (confirmed via ipconfig). Provide the setup guide at [insert XM Player setup link].
  • If the sign isn’t detected, verify the PC’s IP (192.168.1.127 for direct connection) and test with ping 192.168.1.128. Troubleshoot network conflicts or firewall settings.
• Connection Troubleshooting:
  • XM Player:
    • Confirm cable (USB/Ethernet) and driver installation. Check IP settings match the network.
    • For access point/client setups, verify equipment (TP-Link, KuWFi) settings. Escalate to a network specialist if needed.
  • Viplex Express/Handy:
    • If Wi-Fi fails, reset the sign’s Wi-Fi module (instructions at [insert reset link]).
    • For repeater setup, assist with antenna configuration remotely.
• Customer Support:
  • Provide video tutorials or PDFs for IP setup, password entry, and antenna configuration.
  • Offer remote assistance via screen sharing for persistent issues. Escalate to a technician with the sign’s serial number.
• Documentation: Log IP and password issues to track trends (e.g., misconfigured IPs). Update FAQs with common solutions.

Additional Notes:

• If unsure about your sign’s software or connection requirements, visit our support desk at [insert support link] or parts locator at [insert parts locator link].
• Contact us at info@ledsigncity.com or 866-343-4011 (Monday-Friday, 9 AM-6 PM EST).
• Check system requirements at [insert system requirements link].