How do I download and install the software to control my sign?

To control your LED sign, you need to download and install the appropriate software based on your sign’s model and purchase date. Below are step-by-step instructions for customers to download and install the correct software, with additional guidance for support staff to assist with troubleshooting and setup.

Customer Instructions:

For Signs Purchased Prior to 2021 (Using XM Player):

1. Download XM Player: Visit [XM Player download] to download the XM Player software, designed for controlling your sign using a Windows PC.
2. Install the Software:
   • Open the downloaded file (e.g., XMPlayer_Setup.exe).
   • Follow the on-screen prompts to install the software, agreeing to the terms and selecting your preferred installation location.
   • Once installed, launch XM Player from your desktop or Start menu.
3. Connect to Your Sign:
   • Ensure your sign is powered on and connected to your PC via the appropriate cable (e.g., USB or Ethernet, as specified in your sign’s manual).
   • Open XM Player, select your sign from the device list, and follow the setup wizard to configure basic settings (e.g., resolution, content display).
4. Get Started: Use XM Player to create and upload content to your sign. Refer to the user guide at [insert XM Player guide link] for tutorials.

For Signs Purchased from 2021 to Present (Using Viplex and VNNOX):

1. Download Viplex Express:
   • Visit [Viplex Express download] to download Viplex Express, compatible with Windows PCs for controlling your sign.
   • Alternatively, download the mobile app Viplex Handy from the Apple App Store (for iOS) at [Apple Store link] or Google Play Store (for Android) at [Google Play link].
2. Install Viplex Express (Windows):
   • Open the downloaded file (ViplexExpress_Setup.exe).
   • Follow the installation prompts, accepting the terms and choosing an installation directory.
   • Launch Viplex Express after installation.
3. Install Viplex Handy (Mobile):
   • Open the App Store or Google Play Store on your device.
   • Search for “Viplex Handy,” download, and install the app.
   • Open the app and sign in or create an account as prompted.
4. Access VNNOX for Cloud Control (Optional):
   • If your sign is connected to the internet and you want cloud-based control, visit [A Simple Guide to Uploading Videos on Vnnox for Your LED Sign] to access VNNOX.
   • Sign in with your account or register for a new one, then follow the instructions to link your sign to the VNNOX cloud.
5. Connect to Your Sign:
   • For Viplex Express: Ensure your sign is powered on and connected to your PC (via Ethernet or Wi-Fi, per your sign’s manual). Open Viplex Express, select your sign, and configure settings using the setup wizard.
   • For Viplex Handy: Connect to your sign via Wi-Fi or Bluetooth, select it in the app, and set up display preferences.
   • For VNNOX: Log in to the cloud portal, add your sign using its serial number, and configure remote settings.
6. Get Started: Use Viplex Express, Viplex Handy, or VNNOX to create and manage content. Find tutorials at [Step 2: Choose Your LED Sign Software].

Support Staff Technical Guidance:

• Software Compatibility:
  • For pre-2021 signs, confirm the customer’s sign uses XM Player (check order history or serial number). Ensure they have a Windows PC (Windows 7 or later).
  • For 2021+ signs, verify compatibility with Viplex Express (Windows 10 or later), Viplex Handy (iOS 12+/Android 8+), or VNNOX (cloud access requires internet-enabled signs).
• Download Assistance:
  • Provide direct links to XM Player, Viplex Express, Viplex Handy (App Store/Google Play), and VNNOX if customers can’t locate them.
  • If download fails, confirm the customer’s internet connection and suggest alternative browsers or devices.
• Installation Troubleshooting:
  • If XM Player or Viplex Express fails to install, check for sufficient disk space, disable antivirus temporarily, or run the installer as administrator.
  • For Viplex Handy, ensure the app is updated and the device meets OS requirements.
  • For VNNOX, verify the customer’s account is active and the sign’s serial number is correctly entered.
• Connection Issues:
  • For XM Player: Ensure the correct cable (USB/Ethernet) is used and drivers are installed. Check the sign’s IP settings match the PC’s network.
  • For Viplex Express/Handy: Confirm Wi-Fi/Ethernet settings and test connectivity using Nova LCT diagnostics. Provide setup guides at [insert setup guide link].
  • For VNNOX: Verify internet connectivity and cloud server status. Assist with serial number linking if errors occur.
• Customer Support:
  • If customers can’t connect or configure the software, offer remote assistance via screen sharing or escalate to a technician.
  • Provide video tutorials or step-by-step PDFs for software setup and content creation.
• Documentation: Log software-related tickets to track common issues (e.g., download failures, connection errors). Update FAQs based on recurring problems.

Additional Notes:

• If you’re unsure about your sign’s model or software requirements, visit our parts locator at [insert parts locator link] or contact our support desk at [insert support link].
• For further assistance, email info@ledsigncity.com or call 866-343-4011 (Monday-Friday, 9 AM-6 PM EST).
• Ensure your PC or mobile device meets the software’s system requirements, available at [insert system requirements link].