LED Sign Cit Troubleshooting Guide: Most Common Questions for Each Essential Category

This self-help page on the LED Sign City Solutions Hub provides troubleshooting guides for common issues that can occur with LED signs.

1. LED Module Issues (224 tickets, ~12.4% of tickets sampled)

1. Why are parts of my sign not lighting up or showing dead pixels?
2. How do I replace a failed LED module?
3. How do I get replacement modules shipped to me?

2. Software Issues (197 tickets, ~10.9% of tickets sampled)

1. How do I download and install the software to control my sign?
2. What is the default password for accessing sign settings?
3. Why is my sign’s software not working or connecting?

3. Non-Operational Signs (158 tickets, ~8.7% of tickets sampled)

1. Why is my sign completely non-operational?
2. Why does my sign turn off randomly or show blackouts?
3. How do I troubleshoot power or controller issues?

4. Antenna and Connectivity Issues (79 tickets, ~4.4% of tickets sampled)

1. How do I install a Wi-Fi antenna for my sign?
2. Why is my sign not connecting to Viplex Express?
3. What is the correct IP address for connectivity?