-
How do I install a Wi-Fi antenna for my sign?
Installing a Wi-Fi antenna for your LED sign ensures reliable connectivity for software like Viplex Express, Viplex Handy, or VNNOX (post-2021 signs). Proper installation involves mounting the antenna, connecting cables, verifying functionality, and weatherproofing. Below are step-by-step instructions for customers to install the antenna, with technical guidance for support staff... -
What is the correct IP address for connectivity?
To connect your LED sign to software like XM Player (pre-2021 signs) or Viplex Express/Handy (post-2021 signs), including cloud-based control with VNNOX for post-2021 signs, you need to ensure the correct IP address is set for your sign and device. The appropriate IP address depends on whether you're connecting directly,... -
LED Sign Cit Troubleshooting Guide: Most Common Questions for Each Essential Category
This self-help page on the LED Sign City Solutions Hub provides troubleshooting guides for common issues that can occur with LED signs. 1. LED Module Issues (224 tickets, ~12.4% of tickets sampled) Why are parts of my sign not lighting up or showing dead pixels? How do I replace a...