Blog

  • Internal

    90-Day Project Plan: Customer Support Portal Development

    Department: Customer SupportOwner: Customer Support Agent (New Hire)Project Duration: 90 DaysPrimary Goal: Create a high-functioning, easy-to-navigate support portal that empowers customers to find answers and solve problems independently with minimal agent involvement. 🎯 Project Objective The primary objective is to shift LED Sign City’s support model from agent-driven responses to...
  • Internal

    Customer Support Role Overview – LED Sign City

    The Customer Support department at LED Sign City is the cornerstone of our post-sale customer experience. This role ensures that customers receive timely updates, effective solutions, and clear guidance throughout their journey—from initial quote follow-up to post-installation support. Customer Support works closely with Sales, Production, and Project Management teams to ensure...
  • Internal

    image zoom

  • Internal

    5X10 Wiring diagram

  • Internal

    Customer Personal Quote Request Process Guide

    This guide outlines the steps a sales agent should take when a customer requests a personal quote for an LED video sign. This process includes gathering necessary details, creating a blog post with a quote, and generating a draft order in Shopify with all the required specifications and installation details....
  • Internal

    Internal Blog page update

    Internal blog page updated and some R&D the xenforum community app
  • Internal

    Product details page update

    Worked on product's variants swatches images section to make it loading faster
  • Internal

    Updating Product Imagery

    Updating Product Imagery and Display diagram images.
  • Internal

    Homepage Revamp

    We had several teams' stand-up calls for the entire week plan. Then, after an in-depth call with the content team, I started working on the hero section. I got an amendment request on it, and it's ongoing.
  • Internal

    Homepage content ongoing

    I welcomed my new colleague to the most fantastic team of them all. We planned our tactic, and we began our work on the homepage. Generated the few content options for the new homepage. Also, I will post the social media post as soon as I get the image (so...
  • Internal

    Knowledge base search result page update

    knowledge base article search issue fixed and working on blog search result page
  • Internal

    Internal blog page ongoing

    fixed  responsive issue and added password protected option in internal blog page
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