Blog

Department: Customer SupportOwner: Customer Support Agent (New Hire)Project Duration: 90 DaysPrimary Goal: Create a high-functioning, easy-to-navigate support portal that empowers customers to find answers and solve problems independently with minimal agent involvement. 🎯 Project Objective The primary objective is to shift LED Sign City’s support model from agent-driven responses to...

The Customer Support department at LED Sign City is the cornerstone of our post-sale customer experience. This role ensures that customers receive timely updates, effective solutions, and clear guidance throughout their journey—from initial quote follow-up to post-installation support. Customer Support works closely with Sales, Production, and Project Management teams to ensure...

This guide outlines the steps a sales agent should take when a customer requests a personal quote for an LED video sign. This process includes gathering necessary details, creating a blog post with a quote, and generating a draft order in Shopify with all the required specifications and installation details....

Internal blog page updated and some R&D the xenforum community app

Worked on product's variants swatches images section to make it loading faster

Updating Product Imagery and Display diagram images.

We had several teams' stand-up calls for the entire week plan. Then, after an in-depth call with the content team, I started working on the hero section. I got an amendment request on it, and it's ongoing.

I welcomed my new colleague to the most fantastic team of them all. We planned our tactic, and we began our work on the homepage. Generated the few content options for the new homepage. Also, I will post the social media post as soon as I get the image (so...

knowledge base article search issue fixed and working on blog search result page

fixed  responsive issue and added password protected option in internal blog page