Support Hub
Everything you need to set up, manage, and maintain your LED sign. Real humans available Mon–Fri 9 AM – 6 PM CST.
How Can We Help?
Get Started: Set Up Your LED Sign
Step-by-step guide to get your sign up and running quickly. Hardware setup, software install, and first content upload.
View Setup GuideKnowledge Base
Browse our full library of how-to articles, troubleshooting guides, and maintenance tips for all sign types.
Browse ArticlesSubmit a Support Ticket
Having an issue with your sign? Submit a ticket and our team will follow up within 1 business day.
Submit TicketTalk to an LED Sign Expert
Call us Mon–Fri 9 AM – 6 PM CST for live technical support from our in-house experts.
Call 866-343-4011Schedule a Support Session
Book a remote support session with an LED Sign City technician for personalized guided assistance.
Schedule SessionRepairs & Replacement Parts
Order authentic replacement parts for any LED Sign City product. Genuine components, fast turnaround.
Order PartsSoftware Downloads
Find the right software for your sign type below. Not sure which one you have? Call us at 866-343-4011.
Viplex Handy
iOS & AndroidMobile app for remote NovaStar sign control.
Get the AppViplex Handy
Choose your operating system to download.
LED Setup
WindowsConfiguration and setup tool for DBSTAR controllers.
Coming soon...
LED OK
PC & MacCross-platform desktop software for XIXUN LED controllers.
DownloadLED Ok
Choose your operating system to download.
LED OK Lite
LatestMobile app for managing XIXUN LED signs on the go.
Get the AppLED Ok Lite
Choose your operating system to download.
Need a Replacement Part?
Browse our inventory of genuine LED sign components with fast shipping nationwide.