Case Study: Tailored LED Sign Solutions for the Science Museum of Minnesota

Project Overview

Client: Science Museum of Minnesota
Project: Custom LED Ticker Sign for Museum Exhibit
Objective: To create a unique, custom-sized LED sign for a bus-themed exhibit, enhancing visitor engagement and directing foot traffic within the museum.

The Science Museum of Minnesota approached LED Sign City with a specific challenge: they needed a custom-sized LED ticker sign to serve as a dynamic display on the front of a bus exhibit. Unlike typical signs, this one required a unique resolution and precise content mapping to display messages effectively within the limited pixel area of 32 pixels by 128 pixels.

The Challenge

The project was unique in several ways:

• Custom Dimensions: The sign's unusual size meant that standard content resolutions like 1920x1080 would not fit properly, necessitating custom content creation and careful pixel mapping.
• Exhibit Integration: The sign was to be used indoors as part of an exhibit, unlike traditional outdoor LED signs. This required careful consideration of both the sign’s visual impact and its technical integration with the exhibit’s overall design.
• Technical Setup: The client planned to use a BrightSign player to feed content to the sign, which required a precise setup to ensure that the content would display correctly on the custom-sized screen.

Solution

Step 1: Remote Setup Assistance
To kick off the project, our support team initiated a remote session to assist the client in configuring the sign. The client appreciated the flexibility of scheduling the session on a day that suited them best, even if it was a holiday, showcasing our commitment to customer service.

Step 2: Hardware Configuration
We guided the client through the initial hardware setup, ensuring that the power, Wi-Fi connection, and BrightSign player were correctly configured. We also helped identify the sign’s network name and password, which was essential for the remote configuration.

Step 3: Content Mapping
One of the critical steps was helping the client understand how to map their content to the sign's unique resolution. Given that the sign was only 32 pixels high by 128 pixels wide, it was crucial to adjust the content so it would display correctly without distortion. We walked the client through setting the correct starting positions for the content on the sign, ensuring that the display would be clear and legible.

Step 4: Troubleshooting
During the setup, the client noticed some display issues, such as flashing pixels and partial image display. Our team quickly diagnosed these issues as being related to content mapping rather than hardware faults. By switching to the sign’s internal content, we were able to confirm that the hardware was functioning correctly, allowing us to focus on fine-tuning the content settings.

Step 5: Final Adjustments and Testing
After resolving the initial issues, we assisted the client in making final adjustments to the content mapping. The client tested the display with their content, and the results were exactly what they were aiming for—a clear, visually striking display that met their project's goals.

Results and Client Feedback

The Science Museum of Minnesota was highly satisfied with the final product and the level of support they received throughout the process. They particularly appreciated the following aspects of our service:

• Expert Guidance: Our team's technical expertise ensured that the custom sign was configured correctly and that all challenges were addressed efficiently.
• Responsive Support: The client praised our responsiveness and dedication, noting that the service they received was among the best they had encountered from any vendor.
• Quality of Product: The vividness and clarity of the sign's display exceeded the client’s expectations, especially given the custom nature of the project.

Client's Comments:

"The whole process of buying this and the service that followed was really exceptional. LED Sign City is now at the top of my list for favorite vendors. The support team was patient, responsive, and very knowledgeable, making what could have been a complex setup process much smoother."

Conclusion

This project highlights the importance of tailored solutions in meeting unique client needs. By providing detailed, hands-on support and ensuring that the final product met the client’s specific requirements, LED Sign City not only delivered a successful project but also strengthened its relationship with a key client. The Science Museum of Minnesota is now considering additional LED sign projects, confident in the knowledge that they have a reliable partner in LED Sign City.