Guidelines for Third-Party Installers at LED Sign City
As a valued installer partnering with LED Sign City, we appreciate your commitment to providing excellent service. To ensure smooth communication and a successful project outcome, please kindly follow these guidelines:
Table of Contents
- 1. Avoid Direct Cost Discussions with the Customer
- 2. Communicate Through the Project Manager
- 3. Weekly Project Updates
- 4. Use Email for Communication
- 5. Wait for the Purchase Order
- 6. 50% Deposit System
- 7. ACH Payment Process
1. Avoid Direct Cost Discussions with the Customer
LED Sign City manages all payments for your services, and we kindly ask that any discussions regarding costs remain between you and our team, not the customer. This helps maintain clarity and professionalism.
2. Communicate Through the Project Manager
To keep things organized, we encourage you to communicate with the customer through the Project Manager assigned to the project. This ensures everyone stays on the same page, making the process smoother for all involved.
3. Weekly Project Updates
During important stages like permit acquisition or sign fabrication, please provide weekly updates to the Project Manager. These updates are essential to keeping the customer informed and ensuring the project stays on schedule.
4. Use Email for Communication
We recommend using email for most of the project communication to keep a clear and detailed record of progress. This helps us avoid any misunderstandings and allows for better tracking.
5. Wait for the Purchase Order
Before starting or completing any tasks, please wait for the official purchase order from LED Sign City. This ensures all approvals are in place and avoids any confusion or delays.
6. 50% Deposit System
Once the permit is approved, you will receive a 50% deposit of the total project cost. The remaining balance will be paid within 30 days after the project is completed and the customer has confirmed everything is working.
7. ACH Payment Process
Once the project is complete and confirmed, payments will be processed via ACH and typically take about 3 business days to clear.