How to Order Replacement Modules for Your LED Sign

If your LED sign is experiencing pixel issues or has faulty modules, it’s important to know how to order the correct replacement parts. This blog will guide you step-by-step through identifying the correct modules, placing an order, and ensuring a smooth replacement process.

Table of Contents

• Step 1: Diagnose the Issue with Your LED Sign
• Step 2: Locate the IC Model Number
• Step 3: Verify Your Warranty
• Step 4: Order the Correct Replacement Modules
• Step 5: Contact Support for Assistance
• Step 6: Install the New Modules

Step 1: Diagnose the Issue with Your LED Sign

Before ordering replacement modules, it’s important to diagnose the issue with your LED sign. Some common signs that a module needs replacing include:

• Dead Pixels: Areas of the sign that remain dark or show incorrect colors.
• Flickering: Intermittent lighting issues within a module.
• Complete Failure: A module that no longer lights up at all.

If you're experiencing any of these issues, you will likely need to replace one or more modules.

Step 2: Locate the IC Model Number

To ensure you order the correct replacement module, you’ll need to locate the IC model number. This number is printed on the integrated circuit (IC) chip located on the back of the LED module. Here’s how you can find it:

• Turn off your LED sign.
• Access the back of the module.
• Look for a small chip with the IC number, which may look like MBI5124 or SM1602.

For a detailed guide, visit How to Find the IC Model Number on Your LED Sign.

Step 3: Verify Your Warranty

Before placing an order, check whether your sign is still under warranty. Many LED signs come with warranties that cover the cost of replacement modules for a certain period. If your sign is under warranty, contact the manufacturer or vendor to determine whether the replacement modules can be provided at no cost.

If you're unsure about your warranty status, please send the following details to help@ledsigncity.com:

• Name of the person who made the order
• Organization/Company name
• Address where the sign was shipped to
• Current address of the sign (if different from the shipping address)

Step 4: Order the Correct Replacement Modules

Once you have the IC model number and have confirmed whether or not your warranty applies, you’re ready to order the replacement modules. Follow these steps: 

1. Visit the LED Sign City Replacement Modules Page. 
• For modules that are 12.6 x 6 inches, visit the S1 Series page.
• For modules that are 12.6 x 12.6 inches, visit the Gr8img Series page.

2. Search for the module that matches your IC number.

3. Confirm the module specifications match your sign’s model.

4. Add the module to your cart and proceed to checkout.

5. Finalize the order.

Step 5: Contact Support for Assistance

If you're unsure about the module compatibility or need help ordering, don’t hesitate to contact the support team. They can help you confirm the correct replacement module and guide you through the ordering process.

You can do so by emailing help@ledsigncity.com.

Step 6: Install the New Modules

Once you’ve received your replacement modules, follow the installation instructions in your product manual. If you encounter any issues during the installation process, contact technical support or refer to the detailed guide here: How to Install and Replace Your LED Modules.

Conclusion

Ordering replacement modules for your LED sign is a straightforward process if you follow these steps. Be sure to identify the correct IC number, check your warranty, and order from a reliable source. If you encounter any issues or need further assistance, our support team is here to help.