Order Fulfillment Process: Production Standard Operating Procedure

LED Sign City - Production Team’s Perspective

This document outlines the production team’s step-by-step process for assembling, testing, and preparing each order. Our role involves precise craftsmanship and attention to detail to ensure every sign meets our standards for quality, functionality, and safety. While we handle production, other teams work in parallel to keep customers informed and prepared for installation, creating a cohesive experience from order to delivery.

Table of Contents

1. Order Review
2. Update Order Status
3. Gather Materials
4. Assemble Signal and Power Ports
5. Assemble Power Supply Row(s)
6. Assemble Third and Fourth Rows with Terminal Blocks (if needed)
7. Apply Labels for Sections and Power Ratings
8. Quality Checks
9. Program the Sign
10. Conduct Aging Test
11. Prepare Shipping Crate
12. Prepare Accessories
13. Final Packing and Shipping Preparation
14. Verify Payment and Shipping
15. Update Final Order Status

Detailed Steps:

1. Order Review

   • Carefully review project specifications, including sign dimensions, type (e.g., single or double-sided), number of rows (1-4), and sections.
   • Confirm material availability in the inventory to avoid interruptions.
   • Print the order details, ensuring customer name and order number from Shopify are visible for easy tracking across departments.

2. Update Order Status

   • Change the order status in Status Pro to “Assembly Begins,” signaling the start of production. This alerts all teams that the order has moved to the production stage.

3. Gather Materials

   • Retrieve cabinets (standard, port, or custom) and specified components from inventory.
   • Organize all materials at the workstation, ensuring components are staged in the order required for efficient assembly.

4. Assemble Signal and Power Ports

   • Begin assembly by configuring signal and power ports as specified in the order. Adjust cable lengths and port configurations as needed.
   • Prepare and connect cables at the soldering station, ensuring secure connections and proper insulation.
   • Attach safety hooks and any required internal components, following order-specific details to ensure compliance and quality.

5. Assemble Power Supply Row(s)

   • For each row that requires a power supply, select the designated cabinets and power units.
   • Position components carefully, securing power units and arranging cables according to specified lengths and configurations.
   • Double-check mounting positions, fastening all connections securely within each cabinet to avoid movement during transit or installation.

6. Assemble Third and Fourth Rows with Terminal Blocks (if needed)

   • Retrieve and assemble cabinets for additional rows as required.
   • Install terminal blocks to connect all wires between the port cabinet, power supply, and additional rows.
   • Inspect the gaskets, seals, and bolts to ensure they are positioned and tightened correctly, providing a durable and secure setup.

7. Apply Labels for Sections and Power Ratings

   • Affix section labels and power ratings on each row according to the order’s requirements. Include operating voltage and any other necessary identifiers for clarity during installation.

8. Quality Checks

   • Conduct a thorough inspection of all wiring, connections, and hardware components to ensure safety and functionality.
   • Verify that all cables are properly connected, secured, and insulated, checking that power supplies and signal ports align with order specifications.
   • Complete a checklist to confirm that all parts meet quality standards, avoiding any issues during the initial power-up.

9. Program the Sign

   • Power on the sign and upload the necessary software and content. Configure display settings (e.g., brightness, color, timing) based on customer specifications.
   • Run basic functionality tests to confirm that software and settings are working as intended.

10. Conduct Aging Test

    • Run the sign continuously for a pre-set aging period, monitoring screen consistency, color accuracy, and overall stability.
    • Address any performance issues detected during this test, making adjustments or repairs as needed to ensure long-term reliability.

11. Prepare Shipping Crate

    • Measure the sign and cut boards to build a crate that secures the sign’s configuration.
    • Assemble the crate, adding internal padding or supports as necessary to prevent shifting during transport.
    • Weigh the crate and note the weight for logistics reference.

12. Prepare Accessories

    • Gather and test any required accessories, including signal cables, power cables, brackets, and bolts.
    • Program modules (e.g., antenna) as specified, checking functionality before packing.
    • Pack all accessories with the main unit, double-checking with a colleague to confirm all items are accounted for and meet the packing list.

13. Final Packing and Shipping Preparation

    • Secure the sign and accessories within the crate, adding extra padding to immobilize items during transit.
    • Affix a shipping label with customer information, ready to attach once payment is verified.

14. Verify Payment and Shipping

    • Confirm payment status. If payment is pending, notify the client follow-up team for resolution.
    • Upon payment confirmation, complete the shipping label and schedule shipment, coordinating with the logistics team.

15. Update Final Order Status

    • Update Status Pro to “Packed and Shipped,” marking the order as complete and ready for customer delivery.
    • In Shopify, enter tracking and carrier information, completing the fulfillment process and providing tracking for the customer.

Conclusion

The production team’s meticulous work is a crucial step in LED Sign City’s order fulfillment process. By following these detailed steps, we ensure each sign meets our high standards for quality, functionality, and durability. Our efforts, alongside the parallel work of sales, support, and logistics teams, guarantee that customers not only receive a well-crafted product but also benefit from clear communication, timely updates, and seamless support throughout their experience. This cohesive approach strengthens our commitment to excellence and enhances customer satisfaction at every stage of the journey.