What to Expect After Placing Your LED Sign Installation Order
A step-by-step guide to the process ahead
Thank you for choosing us to bring your LED sign project to life. We deeply appreciate your trust and want you to feel confident throughout the entire process. Below, we’ve outlined what you can expect after placing your order — from coordination and permitting to installation, support, and beyond.
We’ll keep you updated by email, and you can always check your Order History Page for real-time progress.
Table of Contents
5. Post-Installation & Training
7. Labor & Maintenance Support
1. Order Confirmation
Once your order is confirmed, we begin internal coordination:
- Your order is logged into our system.
- Materials and resources are allocated.
- You’ll receive status updates as the project moves from In Progress to Completed.
2. Planning & Permitting (If applicable)
In some locations, permitting is required before installation. We handle this behind the scenes, coordinating with a local installer and your city or county as needed.
- Site Survey – Measurements and angles are documented.
- Regulatory Review – Local zoning, building codes, and EMC-specific rules are researched.
- Drawings & Submissions – Engineered drawings are created and submitted.
- Revisions – If needed, drawings are updated to meet permit requirements.
Timeline: Typically 4–6 weeks, depending on your local permit office.
3. Production & Delivery
- LED Sign Fabrication – Your sign, including any requested lightbox or frame, is built to specification.
- Quality Assurance – We run a series of tests to ensure functionality and durability.
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Secure Packaging – Your sign is carefully packed and prepared for shipment.
Timeline: Production takes ~6–7 weeks, with 1 week for delivery.
4. Installation
Based on your location, a qualified team will be assigned to install your sign.
- Site Preparation
- Frame Assembly
- Sign Mounting
- Final Testing
Timeline: Installation is typically completed within 2 weeks of delivery.
5. Post-Installation & Training
- Customer Training – Learn how to update and manage the signs' software and hardware.
- Continued Support – Reach out anytime for troubleshooting or questions.
6. Timeline for Completion
Each project is unique, but here’s a general timeline:
| Stage | Estimated Duration |
|---|---|
| Finalize Installation Plans | 1-2 weeks |
| Site Survey | 2-4 weeks |
| Engineered Drawings | 4-6 weeks |
| Permit Approval | 4–12 weeks |
| LED Sign Production | 5-6 weeks |
| Lightbox or Channel Letters | 4-8 weeks |
| Delivery | 1 week |
| Frame Fabrication for the sign (if needed) | 2- 4 weeks |
| Installation | Within 2 weeks of delivery |
7. Labor & Maintenance Support
Our signs are built to be easy to maintain, minimizing the need for complex repairs.
- Labor for Routine Maintenance: Most maintenance tasks require only a 3mm hex key and a #2 Phillips screwdriver, making part replacement simple. Our team provides training instructions and remote troubleshooting assistance.
- Remote Troubleshooting: Send us photos of the sign’s status, and our team will provide guidance on resolving the issue.
- Accessing the Sign: For signs installed at ground level, maintenance is straightforward. For elevated signs or those requiring special equipment, we recommend scheduling a troubleshooting session with our team before engaging outside help.
- External Repair Companies: Using an outside company for repairs won’t void your warranty. However, for efficiency, we recommend consulting our team first to identify the issue before seeking external labor.
Still have questions? We’re always here to help. Thank you again for trusting us with your LED signage project — we’re excited to bring your vision to life!